All Rates are subject to availability and may change at any time before your confirmed booking. Rates do not include food from our restaurant or any of the merchandise we sell. As an environmentally conscious hotel, sheets, linens and towels are changed every 4th day or upon request. Rates do not include 13% sales tax. Management reserves the right to withhold deposit per their discretion at time of reservation and is as follows: 50% of reservation is due at the time of booking. The remaining 50% is due at check-in. You may also extend your stay if our rooms are available. Please understand that sometimes our guests ask for a specific room. So if you extend your stay you might need to change rooms to accommodate a previously booked guest. We are more than happy to help you with the transition from one room to another.
As of 2022, Children under 12 are not allowed at this time unless all cabins are booked out for a family or friend reunion/ wedding/ event etc. We are a very tranquil and quiet hotel and we need to respect all of our guests privacy so that you all may enjoy the peace and solitude of your jungle surroundings. Having young children disrupts this tranquility and as much as we love them, it was a decision we felt we needed to uphold moving forward into 2022. We are built on the top of a natural mountain ridge and unfortunately there are too many areas that young children could be injured or hurt. If you choose to book all of the rooms for a special event ie: family / friends reunion, wedding etc. then they will be allowed on case by case basis. Please message us to discuss before booking. If you do book out the entire property for your event, family reunion etc, children need to have adult supervision at all times. If a guests shows up with children under the age limit and without prior approval, we have the right to refuse accommodations and there will be no refund for your stay.
We do have pets of our own ( a jungle cat named Simba and 3 super friendly rescue dogs named Otis, Owen and Ozzie) so unfortunately we can not accommodate pets at this time. If you have a dog, please e-mail us at we can help to find you suitable accommodation for your furry friends.
- A 10% service charge will be added to all restaurant and bar purchases.
- 50% of reservation is due at the time of booking. The remaining 50% is due at check-in.
- Check-in time is 3:00pm – 6pm. Reception closes at 7pm. Latest Check in is 8:30 unless prior arrangements have been made. Check-out time is 9:30am. Early check-in and late check-out are subject to availability and may incur an additional charge in the amount to be determined.
- The maximum guests in our bungalows are as follows: Bungalow #1, up to 3 guests, Bungalow #2, & #3, up to 4 guests, Bungalow #4 up to 6 guests. A $10 charge for guests over two per bungalow with the exception of Bungalow #4, which is a $10 charge for guests over four. Check-in time is 3:00pm, but we are sometimes flexible with that time frame, so please check before your arrival. Check-out time is 9:30. You may also ask for an extension if we are not booked for that day. On the day of check out, if you have plans for that morning you may leave your belongings safely with us, in the Rancho, so that you don’t need to carry them with you. Late check-outs are subject to availability and will incur an additional charge. Late check outs will be an additional $30 for the first 2 hours and additional $10 per hour after the 2nd. This is subject to change at our discretion.
- Pool and Rancho area close around 7pm. We have a very relaxed and tranquil atmosphere and we want to be considerate for all our guests.
- Guests are not allowed to have visitors on the property unless permission has been requested beforehand. This is simply to protect all our guests and to maintain the tranquil ambiance of our property.
- Management declines all responsibility for valuables left in the bungalows. Each bungalow does have its own safety deposit box, so please leave your passports, cash, jewelry and valuables in them when you leave. There is a $100 charge for lost safe keys.
- All reservations MUST be confirmed by credit card and to present a photo ID at time of check in. You may pay in cash when checking in/out. There is a local ATM and bank in Dominical & Uvita.
- Cancellation Policy: There is no refund if cancellation is made 30 days or less prior to the reservation date. When cancellation notification is received from 31 days or more, there will be a 75% charge of full reservation price and a $50 processing fee per room will be charged. Payment will be forfeited if guest(s) arrive after the specific date of reservation or depart prior to final day of reservation. Please communicate with us and we will do our best to accommodate or change reservations if available. We can also make refund considerations if we are able to rebook those dates. ALL CANCELLATIONS need to be sent via e-mail or call us to receive a cancellation verification code. A cancellation is NOT confirmed until you have received an email confirmation with a verification code from us directly. If booking through an online platform other than directly through us, we can not guarantee how long it will take for the funds to be re-deposited back to your account. We do know that it can take up to 45+ days or more. Please be aware of this before making your booking. We do take cash payments at check out, if you prefer but we will need a credit card to hold your date.
| Cancelation policy and Reservations of 1 – 7 days | |
| 30 – 7 days | Full charge |
| 31 days or more | 75% charge plus cancellation fee |
| Reservations Easter week | Full charge |
| Reservations of Nov 20-29th & Dec. 15-Jan 15 | Full charge |
| Management Approved cancelled bookings will be charged a $50 cancellation fee. | |
CANCELLATION CONSIDERATIONS: IF we are able to rebook during that time you cancelled, we will consider waving the service fees. We are a small boutique hotel with minimal rooms so we most likely will not be able to rebook your room in that short amount of time. With that being said, it is under our discretion to refund or waive any fees associated with a cancelled booking. No shows/No calls will NOT be waived. Please contact us immediately if you have problems with making your reservation time slot. If you are cancelling due to a positive COVID test or illness, please contact us with your insurance policy information, proof of your positive COVID test results and your cancelled flight information. Then we can help guide you to file a claim with your insurance. Cancellation refunds will not be considered unless you provide these documents. We will do our very best to accommodate you but please understand we are a small family run business and this is our livelihood. We do not have the same leniances as the bigger establishments. Thank you for your respectful consideration and understanding of our policies.