Covid isn’t the most fun topic to write about but it is, unfortunately, a very relevant topic for the world right now. This is something that our family here at Pacific Edge takes very seriously. So we wanted to share with you our cancellation policies and your options if you find your self needing to cancel or postpone your vacation with us here at Pacific Edge.
Currently the Costa Rican government does not allow travelers to fly to Costa Rica without valid travel insurance or being fully vaccinated along with your Covid Vaccine Card. In our opinion even if you have the vaccine we HIGHLY recommend travel insurance in case you do become sick before, during or after your trip.
As we all know emergencies do arise and if this is because of a positive COVID test result please know that we do understand and we have great empathy for you and/or your party. If you do test positive, or are feeling ill before your trip, please let us know at your earliest convenience. This way we can re open your reserved date with our online booking platforms and try to rebook at no cost to you. If you are canceling the day before or on the day of arrival we will still charge the full price for your booking as it is within our standard 7 day no refund policy agreement. Depending on the time that you cancel, we may be able to reimburse you for the full amount of your cancelled reservation but only if we are able to rebook your room. We understand that this can cause a lot of frustration for all involved so this is exactly why we recommend travel insurance. If we are not able to rebook your date(s) you do have the option of filing a claim with your travel insurance in order to be reimbursed for the cost of your booking and all your travel expenses.
If you must cancel please forward us a copy of your insurance policy, proof of the positive COVID test and your cancelled airline information and we can help guide you to file a claim. We do need these documents in order for you to be considered for a refund so please send them as soon as you are able to do so.
When filing a claim with your travel insurance you may be reimbursed for any out of pocket expenses that you may have incurred because of your cancellations. Having travel insurance in place guarantees there will be no losses incurred for either parties. Most of those that we know personally, that have had to use the insurance, have been reimbursed in less than a week. It’s a no brainer, in our opinion. Especially for those unforeseen emergencies, including COVID, when far away from home.
We HIGHLY suggest buying travel insurance EVEN if you are vaccinated. Please reach out to us as soon as you believe you will need to cancel at Email:pacificedgelodge@gmail.com or call us at tel:+13057536390.
As a very small family run business we can not afford the same leniences as the bigger establishments. Therefore we thank you for your respectful consideration and understanding of our policies.
Our cancellation policy is as follows:
| Cancelation policy and Reservations of 1 – 7 days | |
| 0 – 30 days | Full charge |
| 31 days | $50 service fee for each room + CC processing fee |
| Reservations Easter week | Full charge |
| Reservations of Nov 20-29th & Dec. 15-Jan 15 | Full charge |
CANCELLATION CONSIDERATIONS: IF we are able to rebook during that time you cancelled, we will consider waving the service fees. We are a small boutique hotel with minimal rooms so we most likely will not be able to rebook your room in that short amount of time. With that being said, it is under our discretion to refund or waive any fees associated with a cancelled booking. No shows/No calls will NOT be waived. Please contact us immediately if you have problems with not making your reservation time slot. If you are cancelling due to a positive COVID test or illness, please contact us with your insurance information, positive COVID test results and we can help to file a claim for you. We will do our best to accommodate you but understand we are a small business and this is our livelihood. We do not have the same leniences as the bigger establishments. So again, thank you for your respectful consideration and understanding of our policies.
We look forward to your booking with us and we hope only the best for your health and safety during your travels.